Which type of measures focuses on day-to-day operations?

• A. Strategic measures
• B. Operational measures
• C. Customer measures
• D. Compliance measures

Answer: (B)

Day-to-day operations are tracked by operational measures. These metrics focus on the routine processes that keep work moving each day—for example, how many inspections or cases are handled daily, cycle times, and how efficiently staff and resources are used. They’re designed to reveal how smoothly daily activities run and where immediate adjustments can improve throughput and efficiency.

Strategic measures, by contrast, look at long-term goals and outcomes beyond daily tasks. Customer measures assess how citizens perceive service and satisfaction. Compliance measures ensure adherence to laws and regulations. Among these, operational measures are the ones that directly monitor and drive the everyday functioning of the operation.