Which process is a one-on-one approach to teaching employees to perform their tasks more effectively?

• A. Coaching
• B. Encouraging
• C. Reprimanding
• D. Understanding

Answer: (A)

Coaching is a one-on-one approach that targets improving task performance through personalized instruction, real-time feedback, modeling how to do the work, and guided practice. It typically involves observing the employee on the job, identifying specific gaps, setting clear, achievable goals, and following up to track progress. This direct, individualized support helps the employee learn the exact steps needed and build confidence as they apply them. Encouraging can boost morale but doesn’t provide the structured instruction to develop new skills; reprimanding focuses on punishment rather than teaching; understanding is about recognizing needs but doesn’t include the ongoing, skill-building process that coaching provides.