What is the RMLO's primary role?

• A. To serve as a point of contact between the agency and the Records and Information Management Program of the Florida Department of State.
• B. To approve all record deletions.
• C. To implement encryption across all records.
• D. To train staff on customer service.

Answer: (A)

The RMLO’s main job is to act as the designated link between the agency and the state's Records and Information Management Program. This means ensuring the agency follows state rules for records management, coordinating retention schedules, and facilitating the proper disposition of records in line with those schedules. The RMLO handles the flow of information, questions, and compliance with the Records and Information Management Program, serving as the primary point of contact for records management needs. Tasks like approving all deletions are governed by the approved retention schedules and program processes, encryption is an IT/security function, and training staff on customer service isn’t the RMLO’s core duty, though guidance on records-management practices may be provided.