What are the two types of measures used to create KPIs?

• A. Strategic measures and Operational measures
• B. Inputs and Outputs measures
• C. Quality measures and Cost measures
• D. Compliance measures and Risk measures

Answer: (A)

The two types of measures used to create KPIs are strategic measures and operational measures. Strategic measures focus on long-term goals and the overall direction of the organization, capturing outcomes that reflect how well the agency is advancing its mission over time. Operational measures track the day-to-day efficiency and effectiveness of routines and processes that deliver those outcomes, such as how quickly work is completed or how many tasks are processed in a given period. In code enforcement, strategic measures might monitor broad goals like reducing the city’s overall backlog of open cases or improving long-term compliance rates, while operational measures could track daily workflow metrics like average response time to complaints or the number of inspections completed per inspector. This pairing is ideal because it ensures KPIs connect high-level objectives with concrete, routine performance, balancing vision with execution. Other metric types exist, but they don’t capture this essential pairing of strategy with daily operations as clearly.