Inputs are defined as what?

• A. Resources used in producing an output or outcome.
• B. Completed activity, amount of work done within the organization.
• C. The final customer satisfaction score.
• D. The unit cost of a service.

Answer: (A)

Inputs are the resources used to produce an output or outcome. In any process, you start with inputs such as raw materials, labor, equipment, energy, and information, which are consumed or transformed to create something new. These inputs feed the system and determine what the process can generate.

Outputs are what comes out of the process—finished products, services, or results. The other options describe things that occur after or as a result of the process: a completed activity is the work performed, not what enters the process; a final customer satisfaction score is an outcome reflecting quality or service perception; the unit cost of a service is a cost measure used for pricing or efficiency, not an input.