In the 4-Step Coaching Model, which activity follows identifying a performance need and precedes monitoring?

• A. Decide on a Solution
• B. Get Agreement that a Performance Need Exists
• C. Follow up
• D. Give Recognition When the Situation is Resolved

Answer: (A)

The step after spotting a performance gap is to decide on a solution. Once you’ve identified what needs to improve, you need to translate that into a concrete plan: what actions will be taken, who will do them, what resources are needed, and what timeline will be followed. This creates a clear path to close the gap and lays the groundwork for implementing the plan and then monitoring progress.

Getting agreement that a performance need exists would typically occur earlier in the diagnostic phase to confirm the issue, not after identifying it. Follow-up (monitoring) happens after the plan is put into action, to check whether the solution works and what adjustments might be needed. Giving recognition is a later reinforcement step once improvement is demonstrated.